Digital receipts for regulatory compliance and beyond in 2024

The landscape of regulatory compliance is ever-changing. In January 2024, the German Cash Register Security Ordinance (KassenSichV), which stipulates the technical requirements for electronic recording and security systems in business transactions, was updated. Making the switch to digital receipts is a great way to ensure seamless compliance while also profiting from many other benefits.

What is the new mandatory receipt information according to KassenSichV in 2024?

A key change to the KassenSichV in 2024 affects the mandatory information that must be included on receipts. Since January 2024, all receipts issued in Germany must contain the serial numbers of the electronic record-keeping system (ERS) and the security module (TSS), as well as the check value and the consecutive signature counter.

It is recommended to store the TSS signature in a QR code, which significantly speeds up cash register inspections. Using a QR code instead of plain text for the required TSS data also shortens the receipt that needs to be handed out for every transaction according to the receipt issuance obligation, saving paper and resources.

Digital receipts for KassenSichV compliance, receipt issuance obligation, and beyond

Saving paper and avoiding harmful chemicals in paper receipts is a good idea, but in what other ways can digital receipts contribute to your business success?

The benefits of digital receipts go beyond mere compliance

• Easy and fast integration with your POS system

The electronic receipt can be smoothly integrated through an API, with extensive documentation and fiskaly developer resources that cover all technical aspects. You always remain fully compliant with legal requirements and GDPR without needing to take care of continuous feature updates, efficient partnership management, and integrations with third-party services yourself.

• International roll-out

Once implemented, the digital receipt can be used in all European countries where legislation allows for the replacement of the printed receipt with a digital solution. This includes for example Germany, Austria, France, and Spain.

• Easy receipt collection for the end customer

Instead of receiving a printed receipt, customers can conveniently access their digital receipt through a QR code displayed at the checkout. This allows for easy archiving and storage, including Google Wallet™ and Apple Wallet.

• Improved customer experience

Like the convenience of in-store self-checkouts, the hidden opportunities in anticipating customer needs are often found between the lines – and sometimes it's the little things. A customer is not satisfied and wants to exchange their purchase? They might have lost the paper receipt or it might not be readable anymore, which prevents them from completing their goal, resulting in a non-satisfactory interaction with your business. With a digital receipt at their disposal, they can access it anywhere at any time.

• Customizable to fit every need

Whether it's including a logo, barcodes for loyalty programs, or promotion banners, the opportunities are endless. Through the merchant dashboard, it's easier than ever to stay flexible, adjust receipts and get detailed insights into their performance. This allows for greater control and optimization of the receipt process.

• An additional marketing channel with unlimited potential

Imagine a customer who receives a paper receipt with an included voucher at the end. They might take a closer look at the receipt and keep it in their wallet only to find it again long after the promotion period. Or they might throw away the receipt straight away, missing out on the satisfaction of saving money. Either way, both are frustrating outcomes to both customers and businesses. By issuing electronic receipts, customers have everything they need in the palm of their hand, contributing to customer loyalty.

• A valuable customer touchpoint in any industry

From reaching anonymous customers in retail and saving on printing infrastructure for on-the-go service providers to faster receipt issuance and shorter waiting times in hospitality – digital receipts support businesses in streamlining their operations.

The transition to e-receipts is an investment in the future. In addition to seamless compliance, it's about leveraging the potential of technology to make use of receipts as more than simply an operational formality. It’s a great way to stay on top of compliance while providing customers with the best experience, and remain at the forefront in an ever-evolving digital landscape.

So, why wait?